FAQs

We accept all major credit/debit cards, PayPal, and secure online payment methods for smooth and safe transactions.

No hidden fees! All shipping costs are clearly displayed at checkout before you place your order.

Yes if you’re not satisfied, we offer a money-back guarantee according to our return policy.

If your order hasn’t been processed yet, we’ll do our best to update it. Contact our support team right away.

Yes, Valenera proudly ships to most countries around the world.

Standard delivery time is 8–12 business days depending on your location. You’ll receive tracking once it’s shipped.

Yes. Jackets must be in original packaging, unused, with tags intact. Exchanges are valid for 30 days from delivery.

We run seasonal offers and discount codes. Sign up for our newsletter or follow us on social media to stay updated.

In the rare case of a lost shipment, contact our support team. We’ll track it down or issue a replacement if needed.

You can reach us anytime via our [Contact Page] or email. Our support team is always ready to help.